Buy-in question

Sometimes we have to make decisions that our people don't like or agree with. When you get push back try using this question. Restate the situation and all the information you used to come to your decision and then ask "If you were in my position what would you do." This is a good conversation starter. If the rep makes a suggestion that would benefit them ask "How would the rest of the team feel if I did that?" or "How would you feel if you were...?" This process helps the rep see things from your perspective and while they might still disagree with you, they will understand that your decision was not arbitrary. As always good questions are the steering wheel in any conversation and they let you control where things are going.

Make A Difference!

Thanks Jim Busch