As a manager, I always maintained a "meeting file" for each of my reps. I kept these files in a multi-pocketed expanding file. This file was always within reach so I could grab it whenever I talked to a rep. If I asked a rep about something or they made a commitment to do something, I noted this fact in the file. I used this information to ask follow up questions of my reps. This helped me to make sure they had acted on my instructions and lived up to their promises. It didn't take long for my reps to discover that they couldn't let something slide in hope that I would forget about it. It is important to keep the file current and discard notes once they are completed. This allows you very quickly review a reps activities.
Make A Difference
Thanks Jim Busch
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