Here is this week's quote:
"It is wise to direct your anger towards problems--not people; to focus your energies on answers--not excuses."
William Arthur Ward
As managers and leaders we are in the solutions business. If we jump down people's throats when presented with a problem, they will soon learn to avoid bringing us problems. They will become expert at crafting excuses and at shifting the blame. We will find ourselves in the dark and frequently surprised by challenges. We need to work with our people to solve their problems because their problems are our problem. Encourage your people to bring your their problems as soon as they arise. Problems are easiest to fix before they have a chance to grow.
Make A Difference
Thanks Jim Busch
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