Stay positive

What you say has a big impact on your reps. If you do nothing but criticize a rep you will have a negative effect on their self confidence. I make it a practice to maintain a 3 to 1 ratio, 3 positive comments to 1 negative remarks. Keeping this in mind keeps me positive and lets me be supportive of my people. Their also has the effect of training me to look for the positives in people. Because the majority of your comments are positive the corrective comments will have a bigger impact on your people.

Keep making a difference!

Thanks Jim Busch

Be specific

Praise is one of the most powerful tools a manager has to develop their team. To be effective, praise must be as specific as possible. Saying "Good Job!" has a short term "feel good" effect but will not change a reps behavior. Saying something like "I like how you kept quiet and let the customer talk. You did an outstanding job of listening to the customer." tells the rep what you are looking for and rewards the desirable behavior. The rep now knows exactly what a good job looks like. They will repeat the behavior to experience the reward again. Using this technique will help you develop your team's skills by "Praising them to success."

Keep smiling, Keep Leading!

Thanks Jim Busch