What you say has a big impact on your reps. If you do nothing but criticize a rep you will have a negative effect on their self confidence. I make it a practice to maintain a 3 to 1 ratio, 3 positive comments to 1 negative remarks. Keeping this in mind keeps me positive and lets me be supportive of my people. Their also has the effect of training me to look for the positives in people. Because the majority of your comments are positive the corrective comments will have a bigger impact on your people.
Keep making a difference!
Thanks Jim Busch
About Me
- Jim Busch
- After more than 30 years in sales and advertising I have to agree with Jerry Delafemina who said: "Advertising is the most fun you can have with your clothes on." I am currently employed as the sales trainer and research consultant for Trib Total Media in Pittsburgh Pa. I also am available for freelance training and speaking assignments. There is nothing I enjoy more than helping sales people and sales managers to be successful.
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