As a manager I always maintained a follow-up file. When I assigned a task to a rep or gave them a lead, I would put a copy of the paperwork or a reminder in a manila folder. I would mark the reps name and date on the document and put these notes in the back of the folder so the oldest pieces moved to the front. I would review this folder with my reps and ask about their progress on each project. I would note their comments on the document and put it into the back of the folder again. My reps knew that when I gave them something I would hold them accountable for doing what I asked. This simple system kept me from forgetting any assigned tasks and my reps learned that it was easy to do what I asked than to explain why they hadn't.
MAKE IT HAPPEN!
Thanks Jim Busch
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